Frequently Asked Questions

Sign up, upload your list, and purchase Clean Credits to scrub it and download a clean CSV.

No — you can create an account and run a Free Scan without entering any payment information.

Instantly. Once your account is created, you can upload and clean a list right away — most lists finish in under 60 seconds.

Create a free account, upload your CSV file, and the cleaner scrubs your numbers against Federal and State DNC registries, TCPA litigator databases, and disconnected-line checks. Your cleaned file downloads when it's done.

No. Clean a list of any size — from a few hundred numbers to millions. You only pay for the records you clean.

No. Clean Credits never expire. Once purchased, they stay in your account until you use them.

All major credit and debit cards. No wire transfers or checks required.

Yes. Use the Free Scan tool to upload a list and see how many numbers are mobile, landline, DNC-registered, or invalid — at no cost and with no signup.

Your cleaned list is returned as a downloadable CSV. All your original columns are preserved, and removed records (DNC, litigators, landlines, invalid) are provided in separate files.

Every record runs through carrier verification, a DNC Registry check (federal + 17+ state lists), a TCPA litigator database check, and landline/VoIP filtering.

DNC-registered numbers, known TCPA litigators, disconnected numbers, and landlines (when you choose mobile-only) are flagged and separated out so you're left with clean, dialable records.

Contact support at info@cleanleads365.com. We review questions about cleaning results and make it right.

Most lists process in under 60 seconds regardless of size.

Uploaded files are processed in aggregate only and automatically deleted within 24 hours. Individual records are never stored or sold.

A lead cleaning service processes your existing contact lists to remove invalid data, duplicates, and compliance risks. We validate phone numbers, identify mobile vs landline, check DNC registries, and remove bad entries—leaving you with a clean, compliant list.

We accept CSV files. Your file should have phone numbers in a column—we automatically detect the phone column. All other columns in your file are preserved in the output.

You receive: (1) your cleaned list with only valid, dialable numbers, (2) separate files for removed entries (landlines, DNC, invalid), (3) a summary report showing what was cleaned. All original data columns are preserved.

Yes, we offer volume discounts for large-scale cleaning. Contact our sales team for custom pricing on lists over 100,000 records. We also offer monthly subscription plans for ongoing cleaning needs.

Absolutely. Many customers upload fresh lists weekly or monthly. We can set up automated cleaning via API integration with your data sources, so your lists are always current and compliant.

Cleaning is priced with Clean Credits — 1 credit per phone number checked, at a flat per-credit rate with no volume tiers. Credits never expire. See our pricing page for current rates.

Clean Credits are the currency used for DNC scrubbing and list cleaning. Each phone number you clean costs 1 Clean Credit. You only pay for what you clean. See our pricing page for current per-credit rates.

No. Clean Credits never expire. Once purchased, they remain in your account until used.

No long-term contracts. Purchase credits when you need them and scale up or down freely.

Yes. Larger credit packages have a lower per-credit cost. You can also use the Custom Credit Pack Builder on the pricing page to create a package tailored to your exact needs with volume discounts automatically applied.

Yes. Use the Custom Credit Pack Builder on the pricing page to slide to your desired credit amount and get instant pricing. Volume discounts are applied automatically.

Estimate based on the size of the lists you clean. One credit cleans one phone number, so 100,000 credits cleans 100,000 numbers. Start with a smaller package to test your usage, then scale up.

Yes. Use the Free Scan tool to test your list quality at no cost before you buy any cleaning credits.

When you clean a list, every number is scrubbed against Federal and State Do Not Call registries so DNC-registered numbers are removed before you dial.

DNC (Do Not Call) compliance means ensuring phone numbers are screened against the Federal Trade Commission's National Do Not Call Registry and applicable state DNC lists before outbound calling. Calling numbers on these lists without permission can result in fines up to $43,792 per violation.

The Telephone Consumer Protection Act (TCPA) regulates telemarketing calls, auto-dialed calls, prerecorded messages, and text messages. It requires prior express consent before calling cell phones with autodialers or sending marketing texts. Violations can result in $500–$1,500 per call/text.

We scrub your phone numbers against Federal and State DNC registries when you clean a list. We also screen against known TCPA litigator databases to reduce lawsuit risk. You are solely responsible for ensuring your use of the data complies with all applicable laws.

We screen for known TCPA litigators when cleaning your list. You are responsible for ensuring your use of the data complies with all applicable laws including TCPA. We do not provide legal advice.

After DNC scrubbing, your cleaned list may be used for outbound calling in accordance with applicable laws. You are solely responsible for maintaining your own internal DNC list and following TCPA guidelines. Clean Leads 365 does not provide legal or compliance advice.

We support CCPA requirements including consumer deletion requests and data access inquiries. Our Privacy Policy details how California residents can exercise their rights.

CAN-SPAM regulates commercial email messages. It requires clear identification, valid physical address, opt-out mechanism, and honoring unsubscribe requests within 10 days. You are responsible for ensuring your email communications comply with CAN-SPAM.

No. Clean Leads 365 does not provide legal, tax, or compliance advice. All data is provided on an as-is basis for informational purposes only. You are solely responsible for ensuring lawful use of the data. We encourage consulting legal counsel for compliance questions.

As the end user, you are responsible for: (1) Complying with TCPA regulations for your specific calling method, (2) Honoring opt-out requests and maintaining internal suppression lists, (3) Following state-specific telemarketing laws, (4) Ensuring your calling practices meet industry regulations for your sector.

Yes. Anyone making outbound sales calls must comply with TCPA regulations, including DNC scrubbing, consent requirements, and calling time restrictions.

The National Do Not Call Registry plus all 17+ individual state DNC lists. We also check against our proprietary database of known TCPA litigators — individuals who specifically file lawsuits against companies that call them.

No compliance service can guarantee zero legal risk, but scrubbing against DNC and litigator lists significantly reduces your exposure. We recommend consulting a compliance attorney for your specific situation.

The National Do Not Call Registry is a database maintained by the FTC where consumers can register their phone numbers to opt out of telemarketing calls. Telemarketers must scrub their lists against this registry before calling.

Violations of the Do Not Call rules can result in fines up to $43,792 per call. The FTC and state attorneys general actively enforce these rules, and class action lawsuits can add significant additional costs.

The Federal DNC Registry is updated daily. Telemarketers must scrub their lists at least every 31 days. State DNC registries have varying update frequencies, typically monthly or quarterly.

The Federal DNC Registry is maintained by the FTC and covers all 50 states. Some states also maintain their own DNC lists with additional registrations. Full compliance requires checking both. Clean Leads 365 scrubs against all applicable registries.

Yes. Many states maintain their own DNC registries with additional numbers not on the Federal list. Some states have stricter rules and shorter grace periods. Clean Leads 365 scrubs against all 50 state registries.

If a consumer has an existing business relationship with you, you may call them even if they're on the DNC list—but only for 18 months after the last transaction or 3 months after an inquiry. However, they can still request to be added to your internal DNC list.

Calls to business phone lines (not personal cell phones of business contacts) are generally exempt from the Federal DNC Registry. However, you must still honor individual DNC requests, and some states have stricter B2B calling rules.

TCPA litigators are individuals who deliberately register for contact lists and file repeated lawsuits against companies for alleged TCPA violations — fines can reach $51,744 per call. We maintain a database of known litigators and remove them from your lists before you download.

TCPA litigator databases track phone numbers associated with individuals who have filed TCPA lawsuits. Calling these numbers carries high legal risk. Clean Leads 365 offers litigator scrubbing to remove these high-risk numbers.

You must maintain an internal list of consumers who have asked not to be called. Honor these requests within 30 days. Keep records for at least 5 years. Our cleaner can help you deduplicate and manage your internal suppression list.

We scrub your lists against the Federal DNC Registry, all 50 state DNC registries, and TCPA litigator databases. Our database is updated daily, and we provide compliance documentation for your records.

Each phone number is checked against Federal and State DNC registries, TCPA litigator databases, line type (mobile vs landline), and disconnected-number status.

Yes. Choose the mobile-only option and the cleaner separates out landlines and VoIP so you keep only verified cellular numbers.

Cleaned lists are exported as CSV files, compatible with any CRM or spreadsheet tool. All your original columns are preserved.

The DNC Cleaner lets you upload your own phone lists and scrub them against Federal and State DNC registries, plus TCPA litigator databases. Each phone number costs 1 Clean Credit.

The Free Scan lets you upload a phone list for a quick analysis — see how many numbers are mobile, landline, DNC-registered, or invalid — at no cost. It's a great way to evaluate your list quality before purchasing a full clean.

Most lists under 10,000 records are processed in under 5 minutes. Larger files may take up to 30 minutes.

Yes — your first 100 records are scrubbed free with no credit card required.

Your first 100 records are scanned free — no credit card required. You'll get full DNC, mobile verification, and risk flagging results.

Yes, cleaned files are available for download for 30 days after processing.

Yes, you can upload your internal do-not-call list or previous customer file, and we'll remove any matches. This helps you honor opt-out requests and avoid calling existing customers.

Landlines have significantly lower answer rates than mobile phones — often 5-10% compared to 30-40% for mobiles. Many also go to fax machines or shared business lines. Filtering landlines out focuses your dials on numbers most likely to connect with a real person.

We use real-time carrier lookup technology that queries telecom databases to identify the line type. This returns whether a number is wireless (mobile), wireline (landline), or VoIP with 98%+ accuracy.

Yes. Apply the mobile-only option and the cleaner separates out landlines and VoIP so you keep only verified cellular numbers.

Yes. The TCPA has specific requirements for calling mobile phones, especially for automated or prerecorded calls. Cleaning your list reduces risk, but you are responsible for ensuring you have appropriate consent for your calling method.

Phone number scrubbing is the process of validating and cleaning phone numbers in your contact database. It identifies and removes landlines, disconnected numbers, invalid formats, and numbers registered on Do-Not-Call lists, leaving you with a clean list of valid mobile numbers.

We use real-time carrier lookup technology that queries telecom databases to identify the line type for each number. This returns whether a number is a mobile (wireless), landline (wireline), or VoIP number with 98%+ accuracy.

Landlines have significantly lower answer rates than mobile phones—often 5-10% compared to 30-40% for mobiles. Additionally, many landlines go to fax machines or business lines. Removing landlines focuses your calling on numbers most likely to connect with real prospects.

Invalid numbers are separated into a reject file that you can download. This includes disconnected numbers, numbers with invalid formats, and numbers that fail carrier validation. You'll know exactly what was removed and why.

You'll receive CSV files that include: (1) your cleaned list with only valid mobile numbers, (2) a file of removed landlines, (3) a file of DNC matches, and (4) a file of invalid/disconnected numbers. All original data columns are preserved.

A lead scrubber is a tool that cleans and validates your contact lists by removing invalid numbers, landlines, DNC-registered numbers, and duplicates. This ensures your call lists are compliant and contain only reachable mobile contacts.

The TCPA imposes fines of $500-$1,500 per violation for calling numbers on the Do-Not-Call registry. Our lead scrubber automatically removes DNC numbers and landlines (which have different consent requirements), helping you avoid costly violations.

Most lists are processed in seconds to minutes. Upload your CSV file, select your scrubbing options, and download your cleaned list immediately. We process thousands of numbers per minute.

Our validation uses real-time carrier lookups with 98%+ accuracy. We identify disconnected numbers, line type (mobile vs landline), and carrier information to ensure maximum list quality.

We are currently in the SOC 2 Type II certification process. Our infrastructure is hosted on SOC 2 compliant cloud providers, and we follow SOC 2 security controls. Certification is expected by Q3 2025.

We have documented incident response procedures. In the event of a security incident affecting customer data, we commit to notifying affected customers within 24 hours and providing detailed information about the scope and remediation steps.

Yes, we provide DPAs for customers who require them for GDPR compliance. Contact our team to request a signed DPA.

Customer data is stored in SOC 2 compliant data centers in the United States. We can discuss data residency requirements for enterprise customers with specific geographic needs.

No. Customer upload data and export history are never sold, shared, or used for any purpose other than delivering the services you requested.

You can request complete data deletion through your account settings or by contacting support. We honor deletion requests within 30 days in accordance with GDPR and CCPA requirements.

Yes. We use encrypted connections for file transfer and processing. Your data is deleted from our servers within 24 hours of processing. We never share, sell, or use your data for any purpose other than the cleaning service you requested.

Yes. Agencies running phone outreach campaigns use the DNC Cleaner to scrub client call lists against Federal and State DNC registries and TCPA litigator databases — keeping each client's outreach compliant.

Not currently. White-label capabilities may be considered for the future but are not available today.

No. We do not currently offer email verification or validation — our focus is phone list cleaning and DNC scrubbing.

Yes. Many teams upload fresh lists weekly or monthly, and cleaning can be automated via API so your lists stay current and compliant.

Contact our support team via the Contact page or submit a support ticket from your dashboard. You can also reach us at legal@cleanleads365.com for legal inquiries.